🚚 Tahira Logistics
Project Proposal · Malaysia 🇲🇾

On-Demand Delivery & Logistics
Marketplace

Lalamove-style on-demand delivery — Customer App · Driver App · Web · Admin & Ops Panel · iOS + Android. Built on our existing VMS backend.


Prepared For
‹ Client / Lead ›
Kuala Lumpur, Malaysia
Prepared By
Mahfuz Akand
Uttara, Dhaka
🔒 Confidential
July 2026 · Proposal v1.0
🚚 Bike · Car · Van · Lorry Delivery · Malaysia

An On-Demand Delivery & Logistics
Marketplace — App, Web, Admin & Ops Panel

Customers book a delivery from the app with pickup and drop and an instant price — the nearest verified driver is auto-matched — the customer tracks live on the map — payment via DuitNow / Touch 'n Go / FPX. The whole system stands on our existing VMS backend — so not from zero, but fast and low-risk.

Budget৳6,50,000
Timeline~3.5 months
Payment50 / 30 / 20
PlatformiOS + Android + Web
MarketMalaysia 🇲🇾
01 — Market Analysis

Market Analysis — why a delivery marketplace in Malaysia?

Demand for e-commerce and instant delivery is rising fast in Malaysia. Dense urban demand across Klang Valley, Penang and Johor Bahru — a huge market for SME, shop and personal parcel delivery.

~34 millionPopulation — high urbanisation & purchasing power
Rising ↑E-commerce & last-mile delivery growing year on year
RM8–RM150+Per delivery — from bike to lorry
SME demandRegular shop/business deliveries — recurring revenue

* Figures are approximate (industry estimates). The core message: demand is large and growing, but there is still room for good service, transparent pricing and a reliable fleet — especially in the van/lorry and B2B segments.

📈 On-demand delivery demand (approx. index)
how demand grows with e-commerce, urbanisation and instant-delivery habits
45
2022
62
2023
80
2024
100
2025
128
2026*

🎯 Our opportunity — where to enter

  • Verified drivers (KYC + GDL) — know exactly who is delivering
  • Transparent, instant pricing — a fixed quote before booking, no haggling
  • Multi-stop & van/lorry — not just bikes; big parcels and moving
  • B2B / SME focus — recurring delivery contracts with shops
  • Fleet DNA — fleet control already strong from our VMS
02 — Vehicle Types & Fare

Vehicle types & fare (sample)

Launch fast with bikes and cars, then add vans and lorries in phases. The price is auto-calculated in the app by distance × vehicle × time.

🛵

Motorcycle

Small parcels, documents, food

🚗

Car

Medium parcels, multiple bags

🚐

Van

Large / high-volume goods

🚚

Lorry 1-Ton

Bulk delivery, furniture

📦

Movers / 3-Ton

House move, big loads

💵 Starting fares (sample — Malaysia)

RM 8+

Motorcycle

base fare + per km

RM 12+

Car

economy parcel

RM 40+

Van

large goods

RM 80+

Lorry 1-Ton

bulk / furniture

RM 150+

Movers

house move

* Fares are illustrative. Base fare, per-km rate, minimum fare, waiting charge, peak/surge and area-based pricing — all can be set or changed at any time from the admin panel.

03 — Our Head Start

Why this project has a head start — the VMS foundation

This isn't a project starting from zero. We already have a live Vehicle Management System (Laravel) backend — vehicle, driver, document, auth and admin core already built. So the same work isn't done twice; time, cost and risk are all lower.

VMS Readya live backend — a foundation from day 1
~40%core reuse — no need to rebuild
Laravelproven, scalable, secure core
Fleet DNAexperience in vehicle/driver management
🧱

Ready Foundation

  • Vehicle & Driver registry — types, documents and expiry tracking already in place
  • Auth & RBAC — login, roles and permission core ready
  • Admin & reporting base — CRUD and report foundation reused

What's newly added — the Delivery Engine

  • Real-time dispatch — auto-match & broadcast to the nearest driver
  • Live tracking & pricing engine — GPS on the map + instant quote
  • Customer app, wallet & settlement — the new marketplace layer

Result: where others must build the whole backend from zero, we only add the delivery-marketplace layer on top of a proven VMS core — meaning faster delivery, fewer bugs and lower cost. That is your single biggest advantage.

04 — Signature Features

The features at the heart of this platform

Not just a booking app — these three engines make a true Lalamove-style marketplace. This is the core work of turning a VMS into a delivery platform.

LIVE
📍

Live dispatch & tracking

When an order comes in, the system itself matches the nearest free driver; customer and admin see it in real time on the map.

  • Nearest driver auto-match & broadcast
  • Real-time GPS — the customer sees the driver's ETA & location
  • Auto re-assign if a driver doesn't accept
  • Admin live ops map — who's busy, who's free
💰

Dynamic pricing engine

A transparent, instant price before booking — auto-calculated by distance, vehicle, time and area.

  • Distance × vehicle × minimum-fare calculation
  • Multi-stop & waiting-charge support
  • Peak/surge & promo/discount control
  • Zone-based rates can be set
📸

Proof of Delivery + driver wallet

Proof the delivery actually happened, plus the driver's earnings & settlement — all digital and transparent.

  • Pickup/drop photo + OTP/signature confirmation
  • Driver wallet — earnings, commission deduction, cash-out
  • COD collection & reconciliation
  • Rating, review & dispute/complaint centre

Together these ensure speed, transparency and trust — which keep both customers and drivers on the marketplace.

05 — Growth & Marketing Plan

Growth & marketing plan

Bring in new customers, grow driver supply, and win returning customers back again — every offer/coupon can be switched on and off easily from the system.

Entry offer
RM off

First-delivery discount

A promo on a new customer's first order — once they get a good experience, they stay.

Referral
Refer

Refer a friend

Both sides get credit on a referral — customers bring in new customers.

B2B
Business

Business Account

Monthly billing, team and dashboard for shops/SMEs — guaranteed recurring orders.

Driver
Bonus

Driver incentive

A bonus on target trips or referrals — the key tool to grow supply fast.

Retention
QR

Merchant QR

Branded QR at shops — customers scan to book a delivery directly.

Recurring
Schedule

Scheduled delivery

Regular/subscription routes — daily/weekly auto-booking, steady income.

📌 Merchant QR — repeat orders from shops

A branded QR sticker at every partner shop/merchant. When a customer needs a delivery, there's no need to look up a number — just scan, and the pickup details are pre-filled.

🚚 Tahira Logistics
📷 Scan to book a delivery
or call: 03-xxxx xxxx
1
The sticker goes up at the shop

A branded QR sticker at every partner merchant.

2
The customer scans it

Need a delivery? Open the phone, point the camera — that's it.

3
Direct booking

The app/web opens — the pickup address is already filled in.

4
Repeat orders

The shop becomes a permanent, free order channel — recurring income.

Merchant QR + Business Account together form a physical and digital growth loop — bringing in regular orders more cheaply than competitors.

06 — Business Model & Profit

Business model & profit

Multiple revenue sources from one platform. Move the slider below — see how much commission income is possible as orders grow.

💰 Revenue mix
where the platform's revenue comes from
Commission (per delivery)
60%
Business / subscription
18%
Peak / surge share
12%
Featured / advertising
10%
📊 Monthly revenue growth (projection)
monthly revenue as customers, drivers and orders grow (approx.)
Month 1
Month 3
Month 6
Month 9
Month 12

🧮 Live profit calculator — move the sliders

Show the client how much monthly income is possible from commission. (This is an indicative estimate.)

Total monthly deliveries4,500
Monthly transactions (GMV)RM 81,000
Platform's monthly revenueRM 16,200

This income is from commission alone. Add Business subscriptions, surge and advertising and it grows further. As order volume rises, development cost is likely to be recovered quickly.

07 — What You Get

What you get in the system

A complete ecosystem — customer, driver and management, all connected together.

📱

Customer app

Android + iOS — booking, instant quote, live tracking, payment, reviews.

🛵

Driver app

Android + iOS — online/offline, accept orders, navigation, POD, earnings/withdraw.

🌐

Web app

Responsive booking site + SEO landing + Business portal.

🛡️

Admin panel

Driver KYC, pricing/zone, dispatch override, finance, reports.

🗺️

Live Ops dashboard

Real-time map — all drivers and ongoing orders at a glance.

⚙️

Backend + API

VMS core + dispatch engine, database and REST/WebSocket API.

Communication & automation — all built in

📲

SMS / OTP

OTP login, order confirmation, driver-arrival updates.

🔔

Push notification

Order status, offers, driver alerts — Firebase push.

💳

Payment

DuitNow QR, FPX, Touch 'n Go, GrabPay, card and COD.

🌍

Localization facility

Add/edit languages from admin; users pick their own — English, Bahasa, 中文, தமிழ்.

🌐 Localization facility — built-in multi-language

Malaysia is a multilingual market — English, Bahasa Malaysia, Chinese and Tamil are all in use. So localization is built not just as "translate" but as a full facility — so any language can be added in future without code changes.

🗣️

Add any language

Add/edit new languages and translations from the admin panel — no developer needed.

🔀

User language switch

Customers and drivers pick their preferred language — with auto-detect.

💱

Currency & format

RM currency and Malaysia number/date/address formats — by locale.

🔔

On every channel

App, web, SMS, push and invoices — the same localization everywhere.

Technically, key-based i18n (Laravel lang + Flutter intl) — translations live in the database, so a new language or wording change needs no new release.

🚀 Future-ready concept

Route optimization (multi-drop) Surge/heatmap demand map Insurance / declared value Driver rating & tier system Multi-city expansion Loyalty points / wallet WhatsApp notifications Corporate / B2B API integration

The system will be built so these features can be added easily later as the business grows — no need to rebuild from scratch.

08 — Technical Architecture

Technical architecture

iOS + Android from one Flutter codebase, and a real-time delivery engine on top of our existing Laravel VMS core — scalable and cost-efficient.

Client Layer
Customer appFlutter · iOS + Android
Driver appFlutter · iOS + Android
WebNext.js · Booking + Business
Admin + OpsLive map dashboard
▼ REST API / WebSocket ▼
Backend Layer
Laravel API (VMS core)PHP 8.3 · Auth · RBAC · reuse
Dispatch EngineRedis GEO · nearest-match
Real-timeWebSocket · location + orders
QueueJobs: push, SMS, settlement
Data & Services
MySQL + PostGIScore data + geo query
Redisgeo, cache, live state
MapsGoogle Maps MY · Directions/ETA
PaymentiPay88 / Curlec · DuitNow · FPX · TnG

* Flutter on mobile (one codebase, two platforms). Because the VMS core is reused, the auth, vehicle and driver layers need no rebuild — only the delivery and real-time layers are added.

09 — Malaysia · Compliance & Localization

What's needed for Malaysia

Building the software is one part — to operate legally in Malaysia you also need regulatory and payment localization. These proceed in parallel with development (the business/legal side is the client's; we make the system compliant).

📋

Regulatory (business side)

  • Sdn Bhd — company registration with SSM
  • MCMC Courier Class License — for parcel/goods delivery (Postal Services Act 2012)
  • GDL + commercial permit — for van/lorry drivers (captured in-app during KYC)
  • PDPA 2010 — customer data-protection compliance
💳

Payment & localization (system side)

  • DuitNow QR + FPX — bank-transfer rails
  • Touch 'n Go + GrabPay — top e-wallets (TnG 90%+ usage)
  • iPay88 / Curlec — all local rails + cards in one gateway
  • English + Bahasa Malaysia UI, RM currency, local address

To be clear: the MCMC license and Sdn Bhd setup are the business's (legal) responsibility — that is outside our development scope, but we will build the system so driver KYC, document expiry, PDPA and Malaysia payments are all compliant and ready. A local agent/consultant is needed to obtain the license; we will help coordinate that.

10 — Budget & Payment

Budget & payment — ৳6,50,000

The complete system (customer app + driver app + web + admin/ops + backend), published to the iOS and Android stores. Because the VMS core is reused, cost is lower than building from scratch.

ModuleWhat's includedCost (৳)
UI/UX designWireframes + Figma design of every screen45,000
Backend + API (VMS extend)auth, RBAC, orders, database, REST API on the VMS core1,00,000
Real-time dispatch + trackingnearest-match, live GPS, re-assign, WebSocket95,000
Pricing + zone + surgedynamic fare, multi-stop, promo/discount engine40,000
Admin + Ops dashboardKYC, finance, live map, dispute — with RBAC70,000
Customer appFlutter — iOS + Android85,000
Driver appFlutter — iOS + Android85,000
Web app + SEOresponsive booking + Business portal40,000
Payment + wallet + settlementDuitNow/FPX/TnG, driver wallet, SMS, push50,000
Testing + store publishQA (incl. real-time load) + Play Store + App Store40,000
Grand total (one-time development)৳6,50,000

* The development fee is in BDT (our standard). It can be discussed in RM/USD if needed. All market (Malaysia) figures are in RM.

💵 Payment schedule — 50 / 30 / 20

50%
৳3,25,000
Advance — at project start (design + backend)
30%
৳1,95,000
Midway — when the apps, dispatch and panel are ready for review
20%
৳1,30,000
Final — payment, store publish and handover

🖥️ Server / third-party — monthly cost (by capacity)

This is outside development cost — an ongoing monthly cost. It rises with usage (orders, map calls, SMS).

PlanFor whomWhat you getMonthly (৳)
Starterlaunch / one cityVPS, Redis, limited map calls & SMS৳12,000+
Growthorders growingbigger server, more map/SMS, backup, monitoring৳25,000+
Scalehigh traffic / multi-cityCDN, load-balancing, high performance৳45,000+

The largest ongoing cost will be the Google Maps API (Directions/Distance/Places — charged per call), then server, SMS and push. Low at first, rising gradually with orders — to be finalised in discussion.

11 — Timeline

Timeline — ~3.5 months (14 weeks)

Client review and feedback at the end of each phase. This is a true real-time marketplace — so it takes longer than a basic app, but the VMS core makes it faster.

1
Weeks 1–3

Design + VMS backend

Finalise requirements, UI/UX, extend the VMS core, database and API.

2
Weeks 4–8

Apps + dispatch engine

Customer & driver apps, real-time matching, live tracking, Admin/Ops.

3
Weeks 9–12

Pricing + payment + POD

Dynamic fare, DuitNow/FPX/TnG, wallet, settlement, QA.

4
Weeks 13–14

Store publish + handover

Play Store + App Store submission, training, source code.

📦 Final delivery

Customer app (Play Store + App Store) Driver app (both stores) Responsive web + Business portal Admin + Ops panel Real-time dispatch engine Backend + API Full source code Documentation + training
12 — Ownership & Source Code

Full ownership & source code

At the end of the project, full ownership of everything in the delivery platform is yours — no lock-in.

📦

Full source code

App, web, backend and panel — all source code handed over.

🔑

100% ownership

The platform, data and code are yours. Change or extend it however you wish.

💼

Resell / white-label if you want

Freedom to resell or white-label in other cities/countries is yours.

* The reused part of the VMS core will be included in the delivery-project handover — licensing terms will be made clear in the contract. Major future updates/new modules will be scoped and agreed separately.

13 — Why Work With Us

Why work with us

We don't just write code — this domain is ours. We already run a fleet/VMS system, on top of which a delivery marketplace can be built fast and safely.

We have a VMSa live fleet backend — a proven foundation
2,000+projects delivered for local & international clients
Home + abroadexperience in both local and global markets
Not just codewe understand the business, guide it and grow it

To date we have worked for 2,000+ local and international clients and run our own Vehicle Management System. So this delivery marketplace is not unfamiliar territory for us — it's a natural extension of a proven foundation. You get a technical and business partner, not just an app.

14 — Next Step

Next step

On your green light, we take a 50% advance and start Phase 1 (Discovery + design + VMS backend). The complete system goes live on the iOS and Android stores in ~3.5 months.

✅ Fixed budget

৳6,50,000 — no hidden costs. Only server and map/SMS are billed separately each month.

✅ Malaysia ready

English + Bahasa, RM, DuitNow/TnG/FPX, PDPA & KYC — built for Malaysia.

✅ Full ownership

Full source code and ownership are yours. We'll be by your side at launch and through growth.

🧭 Things to decide together at the start

  • Which first city/zone (Klang Valley / Penang / JB)?
  • Starting vehicle type — bike + car, or straight to van/lorry?
  • MCMC courier license & Sdn Bhd — who handles the legal side?
  • Payment gateway — iPay88 or Curlec, and which account?
🙏

A small request

Whether or not you work with us, my sincere best wishes to you and your business. 🌸

One humble request, though — please do not share this proposal with any other company. It was put together with care, with your business in mind.

— Thank you, Mahfuz Akand

Mahfuz Akandমূল সাইটে ফিরুন