MediTourism
From first form to final follow-up — a patient's whole journey, managed.
MediTourism is a management platform for medical-tourism agencies that guide Bangladeshi patients abroad for treatment. Behind every patient is a long, unforgiving paper trail — visa references, embassy submissions, tickets, hospital reports, follow-ups — where one missed date can strand a sick person. MediTourism turns that trail into a tracked pipeline, where every case sits in a named stage and the system itself remembers what happens next.
A pipeline that remembers for you.
Sending a patient abroad for treatment is a relay of deadlines across two countries: the medical-visa invitation, Ayush and VIL reference numbers, the IVAC submission, the visa itself, tickets, arrival, the hospital's UHID, discharge and after-care. Agencies traditionally run this on spreadsheets and memory — and every missed reminder is a patient calling in distress.
MediTourism models the whole journey as a 14-stage pipeline — from application approval through Waiting-for-VIL, IVAC submission and visa issue to Ready-to-Fly, Traveled, Reported, Discharged and Follow-Up. Each stage knows its own required documents, reference numbers and dates, and each fires its own automatic reminders: re-check IVAC after 7 days, SMS the patient 3 hours before departure, prompt contact every 15 days after they report to hospital, follow up a month after discharge.
Around the pipeline sits the agency itself: agents under managers with targets and area assignments mapped to Bangladesh's real geography (division → district → upazila → union), hospital/department/doctor directories across destination cities, video-consultation and appointment booking, airport pickup and other services, co-patient attendants, and income/expense accounting with invoices — so operations and money live in the same system.
Why this product, and why now.
The context that shaped MediTourism — a huge patient flow managed almost entirely by hand.
A massive patient flow
Hundreds of thousands of Bangladeshis travel abroad every year for treatment — India above all. Around that flow sits an entire industry of agencies, facilitators and partner hospitals.
The pain: deadlines and the sick
Visa references, embassy dates, tickets and hospital reports — tracked on spreadsheets for patients who are, by definition, unwell. A missed IVAC update or expiring date isn't an inconvenience; it's a person's treatment delayed.
Agencies run on agents
Cases come in through field agents spread across the country, under managers with targets. Without a system there is no visibility into who is performing, which areas produce cases, or where cases stall.
The gap we filled
Generic CRMs don't speak this domain — Ayush refs, IVAC, UHID, co-patients, follow-up medicine. MediTourism is built around the actual workflow, in the actual vocabulary, for the agencies doing this work.
Everything a facilitation agency runs on.
14-stage visa pipeline
Approval → VIL → IVAC submission → visa → Ready-to-Fly → Traveled → Reported → Discharged → Follow-Up — every case in a named stage with its own required fields and documents.
Automatic reminders
Stage-aware notifications: 7-day IVAC re-checks, SMS three hours before departure, 15-day patient contact after reporting, monthly post-discharge follow-up.
Agents, managers & targets
Field agents under managers, with employee targets and area assignments mapped to real geography — division, district, upazila, union.
Hospitals & doctors
Directories of destination cities, hospitals, medical departments and doctors — with doctor appointments and video consultations booked in-platform.
Documents & references
Ayush/VIL reference numbers, visa attachments, invitations, IVAC email logs and templates, UHID — the paper trail, structured and searchable.
Patient services
Airport pickup and drop requests, visa assistance, co-patient attendants and other services — arranged and tracked per case.
After-treatment care
Post-discharge follow-ups on their own schedule, referral status and partner references — the relationship continues after the flight home.
Accounts & invoicing
Income and expense categories, transactions and invoices — each case's money tracked beside its treatment.
Tasks, notices & partners
Internal tasks with subtasks and assignees, notices for the team, and partner requests and activity tracking for the referral network.
Built for those who guide patients across borders.
No patient's date should slip.
Talk to me about MediTourism — or about building dependable software for your agency or healthcare operation.
